Returns & Exchanges

At Old Faithful Shop, we stand behind the quality of our goods and want you to be completely satisfied with your purchase. If a product does not meet your expectations, you may return or exchange it within 30 days of receipt provided it is in its original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all tags and protective wraps are intact to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.